Shipping - LUXYIN

Shipping

 You can track your order on our website http://track.luxyin.com or on DHL https://ecommerceportal.dhl.com/track/

Shipping Time(Except Processing Time)

 Shpping Method Delivery Time cost
DHL Ecommerce Package 6-10 Days

Free for orders over $29

$7.99 for orders under $29

DHL Express 3-5 Days

Free for orders over $200

$29 for orders under $200

It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 3 business days for orders to process (if you order on Monday, your order should ship out on Wednesday or Thursday). You will receive a tracking number once your order ships.

Please note there may be shipping delays due to holidays like Thanksgiving, Black Friday & Cyber Monday. We are doing our best to get your orders out as fast as possible. Once you receive your tracking number, it may take up to 5-7 business days for your tracking information to update. Thank you for your patience!

 

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 3 business days). You will receive a second confirmation e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 5-7 business days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

 

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local post office in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

RETURN TO SENDER

• If you receive an item you did not order or if an item you ordered is received damaged or defective (we will ask for a photo though), we will issue a full refund for you or replace it with identical one.
• If you receive an item in good condition but for some reason you want to send it back and get a refund, shipping costs are not refundable.
• Refund will be provided after receiving the item.
• Don't want to wait till packages come back to us? - Send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediately.
    For any questions or concerns email us at service@luxyin.com