- Return window: Within 30 days of purchase.
- Condition: Item must be unused and in original packaging.
- Wrong or damaged item: Full refund or replacement (photo required).
- Change of mind: Refund available, but shipping costs are not refundable.
- Refund time: Processed after the item is received and inspected; credited to original payment method.
- Late or missing refund: Check with your bank or card provider before contacting us.
- Exchanges: Only for defective or damaged items.
- Gifts: Gift orders receive store credit; otherwise refund goes to the original purchaser.
- Return shipping: Customer pays return postage; trackable shipping is recommended.
For full policy, visit luxyin.com/pages/returns-policy
Questions? Email service@luxyin.com
